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PRIVACY POLICY

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PRIVACY POLICY

last update October 2025

 

PRIVACY POLICY

  1. DATA PROCESSING

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 (GDPR), and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), we inform you that the personal data you provide through the contact forms,request for information or any other means available on our website or physical support will be incorporated into a data processing system owned by CITIZENTRAL GESTIÓN S.L., with the main purpose of:

  • To keep you informed about future real estate developments that may be developed.
  • To respond to your requests for information about products or services.
  • To send you news, news or content related to the real estate sector.
  • To improve the quality of the service provided through analysis and statistical studies.

CITIZENTRAL GESTIÓN S.L. guarantees that personal data will be processed in a loyal, lawful and transparent manner, and will be collected only for specific, explicit and legitimate purposes, without being further processed in a way that is incompatible with these purposes.

Likewise, CITIZENTRAL GESTIÓN S.L. undertakes to cancel, delete or block personal data when they are no longer necessary or pertinent for the purposes for which they were collected or when the owner requests it in the exercise of their rights.

In the event that the data provided corresponds to third parties (for example, dependents, employees, family members, etc.), the user guarantees that they have previously informed said people of the content of this privacy policy and have obtained their consent for the transfer of their data to CITIZENTRAL GESTIÓN S.L., assuming all responsibility for any infringement in this matter.

  1. COMMUNICATION OF DATA TO THIRD PARTIES

CITIZENTRAL GESTIÓN S.L. informs you that it will not transfer your personal data to third parties, except in legally permitted cases or when necessary for the correct execution of the purposes of the processing.

However, certain external providers or collaborators (e.g. technology service companies, CRM tools, digital marketing agencies, or legal or tax consultancies) may have access to the data when strictly necessary to provide the service, acting in any case as data processors, in accordance with Article 28 GDPR and under a contract that guarantees confidentiality,integrity and security of personal data.

No international data transfers will be made outside the European Economic Area, except with the express consent of the interested party or legal obligation.

  1. COMMERCIAL COMMUNICATIONS

In compliance with article 21 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSI), we inform you that, when there is a prior contractual relationship, CITIZENTRAL GESTIÓN S.L. may send you commercial communications about products or services similar to those initially contracted, based on your legitimate interest.

Otherwise, your express consent will be requested through the corresponding forms, including the option to accept or reject the sending of promotional communications through any means, including electronic ones.

You may revoke your consent or object to processing for promotional purposes at any time by requesting it through the means indicated in this policy.

  1. SECURITY MEASURES

CITIZENTRAL GESTIÓN S.L. informs that it applies appropriate technical and organisational measures to guarantee a level of security appropriate to the risk, in accordance with the provisions of article 32 of the GDPR.

These measures include, but are not limited to:

  • Physical and logical access control.
  • Encryption of sensitive communications and data.
  • Regular backups.
  • Confidentiality agreements with employees and suppliers.
  • Periodic internal audits.

However, the user must be aware that no technical measure is infallible and that incidents may arise as a result of the actions of third parties. CITIZENTRAL GESTIÓN S.L. undertakes to notify any security breach diligently in accordance with the GDPR.

  1. EXERCISE OF RIGHTS

The user may at any time exercise the rights recognised in articles 15 to 22 of the GDPR, which include:

  • Right of access: to know what data is being processed and for what purpose.
  • Right to rectification: correct inaccurate or incomplete data.
  • Right to erasure: request the deletion of data when it is no longer necessary (right to be forgotten).
  • Right to restriction of processing: restrict the use of your data in certain cases.
  • Right to portability: receive your data in structured format or request its transfer to another controller.
  • Right to object: object to processing in certain circumstances, especially for commercial purposes.

These rights may be exercised by sending a written request to:

CITIZENTRAL GESTIÓN S.L.

Calle Juristas 9, 46001, Valencia

Email: lopd@yoursigna.com

The application must include name, surname, copy of ID card or equivalent document and indication of the right you wish to exercise.

Likewise, if you consider that your rights have been violated, you can file a complaint with the Spanish Data Protection Agency (AEPD):

C/ Jorge Juan, 6 – 28001 Madrid

www.aepd.es

  1. DATA RETENTION

Personal data will be kept for the time strictly necessary to comply with the purpose for which they were collected, and in any case:

  • As long as the commercial or legitimate interest relationship is maintained.
  • As long as consent is not revoked or deletion is requested.
  • During the legal deadlines that are required (e.g. tax or contractual).

Once the purpose has been fulfilled or the term has expired, the data will be securely deleted or anonymised.

  1. CHANGES TO THE PRIVACY POLICY

CITIZENTRAL GESTIÓN S.L. reserves the right to modify this Privacy Policy to adapt it to future legislative, jurisprudential or technical developments. In such cases, the user will be notified in reasonable advance of the implementation of the changes by means of a prominent notice on the website or by email.

 

 

  1. WHAT ARE COOKIES?

A cookie is a file that is downloaded to your device when you access certain web pages. Cookies allow a website to store and retrieve information about the browsing habits of a user or their computer, and depending on the information they contain and the way in which they use their equipment, they can be used to recognize the user.

  1. TYPES OF COOKIES USED

3.1. According to the entity that manages them:

  • First-party cookies: These are those sent to the user’s device from a domain managed by CITIZENTRAL GESTIÓN S.L.
  • Third-party cookies: These are those that are sent to the user’s device from a domain not managed by CITIZENTRAL GESTIÓN S.L., but by another entity that processes the data obtained through cookies.

3.2. According to its purpose:

  • Technical cookies: They allow browsing the website and the use of its different options or services.
  • Personalisation cookies: They allow the user to access the service with predefined characteristics such as language, browser type, etc.
  • Analysis cookies: They allow the number of users to be quantified and statistical analysis of the use of the site to be carried out.
  • Advertising cookies: They allow you to effectively manage advertising spaces.
  • Behavioural advertising cookies: They store user behaviour information to display personalised advertising.

3.3. Depending on the period of time they remain activated:

  • Session cookies: Designed to collect and store data while the user accesses a website.
  • Persistent cookies: The data is still stored on the terminal and can be accessed and processed for a defined period.
  1. COOKIES USED ON THIS SITE

This website uses Google Analytics to help analyze the use of the website by users. This tool uses cookies that collect anonymous information, including the number of visitors to the site, where they came from, and the pages they have visited. Advertising services such as Google Ads (DoubleClick) are also used to show relevant ads based on your behavior.

  1. CONSENT AND COOKIE MANAGEMENT

When you access our website, you are shown an informative banner on the use of cookies that allows you to accept all cookies, reject them or configure your preferences. You can modify or revoke your consent at any time from the enabled settings panel.

  1. HOW TO DISABLE COOKIES

You can allow, block or delete cookies installed on your computer by configuring the options of the browser installed on your device. Below are the links to the main browsers:

  • Firefox: https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies
  • Internet Explorer: https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies
  • Safari: https://support.apple.com/es-es/guide/safari/sfri11471/mac
  1. CHANGES TO THE COOKIE POLICY

CITIZENTRAL GESTIÓN S.L. reserves the right to modify this Cookies Policy to adapt it to new legislation, regulations or by instructions of the Spanish Data Protection Agency. You are encouraged to review this policy periodically.

  1. CONTACT

If you have any questions about this cookie policy, you can contact us at:

CITIZENTRAL GESTIÓN S.L.

Calle Juristas 9, 46001 in Valencia.

lopd@yoursigna.com

Contact

Legal Representatives

John Doe – Managing Director
Jane Smith – Managing Director